Shipping Policy

Kaelo Tours proudly ships worldwide. Whether you’re ordering travel accessories, hiking gear, fishing gear, luggage, or tech accessories, we aim to deliver to your location efficiently and securely.

Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we experience a high volume of orders, processing may be delayed by a few days. You will be notified via email if there is a significant delay.

Shipping Methods & Delivery Time
We offer reliable shipping options with estimated delivery times based on your location:

• Domestic Shipping: 3–7 business days

• International Shipping: 7–21 business days
  Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Charges
Shipping charges are calculated at checkout based on your location, package weight, and shipping method selected. Any customs duties or taxes for international orders are the responsibility of the customer.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to monitor the delivery status.

Incorrect Shipping Information
Please ensure your shipping details are accurate. Kaelo Tours is not responsible for orders lost due to incorrect or incomplete shipping information.

Lost or Delayed Packages
If your package is delayed or lost in transit, please contact us at [email protected]. We will assist in tracking your order and resolving the issue with the courier.

Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Include photos and a description of the damage. We will work with you to resolve the issue.

Contact Us
For any questions about shipping or your order status, please email us at [email protected].